Did you receive a defective, damaged, or some wrong item sold by vidhiwadhwani.comand want to replace it with the same item? Is your order missing an item that you had added to your cart and you want a refund or replacement?
Do your refund or replacement item abide with the below exchange policy
- At VW we offer a 7-day exchange policy from the date when the product/s is received by you.
- Drop an email at email@example.com within a period of 7 days, from the date of receiving the same.
- Exchange of goods is only possible if the merchandise is received by us in a sellable condition.
- All product/s should be returned in their original packaging with the tags intact whereas in an unwashed and undamaged condition.
- Once a member of our team has checked the merchandise, you will receive an email confirming that your exchange has been accepted.
- The exchange will be processed within 7 working days from the date of the product receivedby us and will be sent via bank transfer.
- Exchange is not possible for customers outside India.
- Any request for exchange being made subsequent to the aforementioned 7 days post-delivery will not be entertained by us. Any email after the 7th day of receiving the order, will NOT be processed.
- The product/s sought to be exchanged must be received by us at the following address within 14 days from the date of delivery, with a completed and detailed EXCHANGE NOTE inside the packet. Packet to be addressed to:
3 Prithvivandan Apartments
- Exchange for goods/ merchandise is subject to inspection and checking by our team. Damages due to negligence, any tampering found,improper usage or application will not be covered under our Exchange Policy.
- Sale items are non-exchangeable and cannot be exchanged.
If at the time of delivery and/or within 7 working days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/scan ask for replacement of the product/s from the seller subject to the following terms and conditions:
- Clothes are not used (other than for trial), washed, altered,soiled or damaged in any way.
- Original tags and packaging should be intact.
- Damaged or defective clothing are meanwhile covered by the 7 Day Replacement Guarantee.
- There is no charge for exchange. All you need to do is to return the original item and exchange it for an item/s of same or higher value.
- The product should be packed in a good condition for courier and send it to us on the mentioned address. We will generate a credit note which you can use in your next purchase.
- We allow for Order cancellations until none of the items in your Order have been processed in our warehouse (i.e. withintwenty-four hours (24) from the time of placing the order.)
- If the items in your Order have been processed in our warehouse, then the order MUST be accepted on delivery.
Can I re-exchange the product?
- Sorry, you would not be able to re-exchange a product after the 1st exchange. We would advise you to understand the reason for dissatisfaction the 1st time and get that addressed in one go.
Can I cancel the exchange?
- We allow for Order cancellations until none of the items in your exchange Order have been processed in our warehouse (i.e. within twenty-four hours (24) from the time of placing the exchange.)
- If the items in your exchange have been processed in our warehouse, then the order MUST be accepted on delivery.